Organizational Effectiveness and Change Director

Title: Organizational Effectiveness and Change Director
Type: Contract
Location: Remote

Experience: 7 years required in organizational design, organizational effectiveness and change management, aligned to the existing open OD Director profile; deeper experience leading complex transformations preferred

Summary

In this strategic organizational effectiveness, organization design and change leadership role, you will lead the people side of AI-enabled workflow transformation. You will partner with business, People Team, Business Process Engineering, technology and program leaders to translate workflow redesign into clear role, skill, operating model, decision-right, team interface, leader and adoption implications. You will serve as a trusted advisor to senior leaders and carry complex transformation efforts from impact assessment through sustained adoption and benefit realization.

Responsibilities

Workflow Transformation and Organizational Design:
• Partner with project owners, HRBP and Business Process Engineering to understand current-state workflows, apply organization design principles and shape practical future-state ways of working.
• Assess impacts to roles, tasks, decision rights, skills, capacity and team interfaces as AI is embedded in redesigned workflows.
• Partner with HRBPs to understand the impacts of organization design and workforce implications
• Translate transformation choices into actionable change, workforce readiness and leader enablement plans.

Change Management and Adoption:
• Lead stakeholder, impact, readiness and risk assessments for assigned workflow transformation initiatives.
• Design and execute integrated change plans covering sponsorship, leader alignment, communications, learning, champions, reinforcement and adoption.
• Define observable adoption behaviors and indicators linked to time, cost, quality and customer outcomes.
• Identify low-adoption populations, diagnose barriers and deploy targeted interventions to improve sustained use.
• Confirm business-as-usual ownership and capture lessons, templates and reusable assets for future workflow transformations.

Leader and Stakeholder Engagement:
• Advise project sponsors, executives and people leaders on how to communicate workflow, role and capability changes clearly and responsibly.
• Facilitate senior leader discussions and working sessions to resolve ambiguity, surface risks and align on decisions.
• Coach leaders and managers through resistance, uncertainty and adoption challenges without speculating about unresolved workforce decisions.
• Build effective partnerships across business units, People Team, Learning, Communications, PMO, AI Champions and technical teams.

Measurement and Continuous Improvement:
• Build project-level readiness and adoption measures, establish baselines and monitor progress through stabilization.
• Use quantitative and qualitative insights to adjust interventions and demonstrate whether intended behaviors and benefits are being realized.
• Provide concise executive updates, recommendations and escalations based on evidence.

Qualifications

• Relevant degree preferred in Organizational Development, Human Resources, Business Administration or a related field; master's degree preferred.
• 7 or more years of experience in organizational design, organizational effectiveness and change management required, aligned to the existing Organizational Effectiveness and Change Director profile.
• Experience operating in a leadership role and independently advising senior business leaders required.
• Proven ability to lead complex enterprise change, operating model, process redesign or technology-enabled transformation initiatives.
• Strong knowledge of organizational design principles, change management methodologies and adoption practices.
• Able to design meaningful metrics, interpret data and translate findings into decisions and action.
• Excellent facilitation, communication, consulting, influencing and stakeholder-management skills.
• Demonstrated ability to think strategically and translate strategies into executable plans in a fast-paced, fluid environment.
• Working knowledge of enterprise AI, AI-enabled workflows, human oversight and guardrails preferred; deep technical expertise is not required.
• Change management certification such as Prosci or CCMP is preferred.