Non-Clinical – Administrative/Patient Services Coordinator

US, NC
1

Job 
Detail

Shift: Day 5×8-Hour (07:40 – 17:00)

Description:

Job Title: Patient Services Coordinator
Shift/Schedule: Mon – Fri 7:40am – 5pm (daily staff huddle begins at 7:40AM)
Location: Hybrid – mostly virtual yet must be able to report onsite as needed. Onsite location : 8300 Health Park Ste 107, Raleigh, NC
Interviews: Either phone or virtual
Dress Code: Solid color scrubs
Equipment will be provided

Job Summary:
Responsible for timely and accurate recording of patient demographics, insurance information, patient
charges and collections. Scheduling patient appointments in a timely and accurate manner. Crosstraining
required in multiple administrative support functions.

Requirements:
– HS Diploma/ GED
– 1 years of relevant experience within a healthcare setting
– EPIC experience
– Customer Service experience

Job Duties:
– Will be assisting with huge data backlog project to transfer patient demographic information, appointments into EPIC
– Assist with scrubbing patient schedule
– Assist with inbound call queue

– Patient Registration: At registration, enters complete accurate patient demographic and insurance
information in system. Greet patient, verify and correct any demographics and insurance
information, copy insurance card and ensure copy is added to patient medical record.
Communicate any changes in demographic and insurance information to the appropriate areas.
Obtain updated patient registrations signature with date and ensure that the form is added to
patient record. Collects and enters co-pay.
• Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance
information, schedule return appointments if appropriate and collect balances due. Run
appropriate daily close reports, reconciling all cash, checks and credit card charges received for
each business day. Verify charges in charge audit work queue and correct errors before releasing
charges. Complete individual and/or practice reconciliation report including bank deposit slip.
• Scheduling: When scheduling appointment, enter necessary patient demographics if new patient;
verifies information if established patient. Chooses appointment time based on patient request,
physician/provider availability and urgency of appointment.
• General Clerical Duties: File. Make Copies. Answer the telephone, provide accurate follow up,
take and communicate messages.
• EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not
limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor.
Research and analyze denials, correct errors to ensure charges captured and processed and goal
for site errors is met or exceeded. Respond to patients and staff for billing and insurance
questions. Resolve work queue errors & denials through research and analysis by reviewing chart
and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims
processing. Work closely with practice coder in resolution process. Respond to requests from
practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure
accuracy on insurance information. Resolve patient billing concerns. Assist providers in charge
capture when necessary.
• Teamwork and Communication: Work within a team to achieve patient and team goals. Share and
initiate regular and professional communication with co-workers. Participate in regular staff
meetings. Works with team to identify opportunities of improvement and actively participates in
the improvement process.
• Human Experience: Show courage through creating and sharing innovative ideas to improve the
experience for both patients and peers. Round on patients to create meaningful connections and
keep patients informed of visit details (delays/wait times). Model the experience principles through
consistently engaging in Always Event behaviors and viewing feedback through the patient lens.

Recognize and value the unique differences and similarities in both our team members and
patients to create an inclusive environment where diversity is celebrated. Explain all processes to
patients in plain language and utilize teach back to ensure understanding. Know and model the
mission, vision and values, and how they relate to role-specific responsibilities. Model our people
credo through a passion to care for each other, our patients and our communities.

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