Non-Clinical – Administrative/Contracts Specialist

Shift: Day 5×8-Hour (08:00 – 17:00)

Description:

Position Summary:
The EAP Department Assistant supports the Employee Assistance Program (EAP) and Behavioral Health business lines by coordinating provider contracts, managing internal documentation, and assisting with recruiting, credentialing, and program marketing. This role is critical to ensuring smooth operational workflows, timely communication with providers and clients, and compliance with internal processes. This is an onsite position requiring proactive coordination and attention to detail.

Key Responsibilities:

Maintain accurate documentation of fully executed provider and employer contracts in internal databases

Assist with preparing proposals and reference materials for customer and broker communications

Support development and distribution of marketing, promotional, and educational materials

Coordinate provider recruitment, credentialing, and re-credentialing processes

Respond to inquiries from current and prospective providers

Execute recruiting plans based on business needs and expansion goals

Process weekly payment extracts and coordinate provider payments with Accounts P***ble

Assist with month-end finance summaries and invoice distribution

Support reporting activities including Schedule A and 5500 form submissions

Coordinate logistics for wellness fairs, employee orientations, and other onsite events

Maintain adequate inventory of promotional materials for external accounts

Record and document communications and key activities in appropriate tracking systems

Participate in continuous improvement initiatives and cross-team support efforts

Qualifications:

High school diploma or equivalent required

At least 1 year of relevant experience in healthcare administration, provider services, or contract support

Proficient in Microsoft Office Suite and familiar with data entry and CRM/contract systems

Strong organizational, communication, and critical thinking skills

Ability to manage multiple priorities in a fast-paced environment

Must be comfortable working onsite full-time and interacting with cross-functional teams

Work Environment:
This is a fully onsite position. Candidates must comply with facility access policies and health requirements.