IT Support Specialist

• 3–6 years of hands-on IT support experience, ideally in a service desk, help desk, or infrastructure support role.
• Strong troubleshooting across Windows/Mac endpoints, common business applications, printers/peripherals, and basic network/connectivity issues.
• Experience with ticketing/ITSM systems, including logging, triage, escalation, tracking, and resolution documentation.
• Familiarity with software installs, patching, user account support, and access provisioning in environments such as Microsoft 365 and Active Directory.
• Ability to support both in-office and remote users, including setup, onboarding, and device troubleshooting.
• Good judgment in escalating complex issues to engineering, networking, or systems teams.
• Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.

Nice-to-have qualifications

• ITIL or service management experience.
• Experience with Microsoft 365, Active Directory, asset management, and application support.
• Exposure to network basics, cloud environments, and server/desktop relationships.
• Prior experience supporting healthcare or regulated environments, if applicable to your organization.