Receptionist

Shift: Day 5×8-Hour (08:00 – 17:00)

Description:

ONSITE

Greets and welcomes patients, visitors, employees and staff in a courteous and professional manner. Determines the nature and purpose of the visit, and directs or escorts them to specific destinations. Uses judgment and initiative to complete a variety of routine tasks, prioritize information and requests on behalf of visitors. Maintains a general knowledge of the medical center/affiliate in order to assist visitors. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety. "These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).JOB ACCOUNTABILITIES:
ADMINISTRATIVE SUPPORT SERVICES:• Receives and screens calls, messages, mail and email communications, and vistors; greets all patients and customers arriving in the department courteously and professionally.• Refers and answers inquiries regarding procedures and policies relating to departmental functions.• Provides routine office support by maintaining documents, files, and policies or procedures.• Coordinates and schedules patient appointments as needed and appropriately within EHR system.• May collect for self-pay portions of patient bills, including processing credit cards through POS systems.• May maintain timekeeping records and function as Timekeeper.• Ensures that routine and priority tasks are completed within established departmental time frames.SAFETY:• Maintains a clean, neat, and safe working environment, by inventorying and ordering accessories and supplies periodically to maintain established stock levels.• Inspects and arranges for equipment repairs, monitors costs and needs for replacement.COMPLIANCE:• Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.• Performs all duties in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of patient privacy and care.• Retains and completes mandated continuing education requirements to meet departmental and facility requirements.EDUCATION:Equivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experienceSKILLS AND KNOWLEDGE:Written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other personnel.Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook), EPIC, and related information systems.Interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.Ensure the privacy of each patient’s Protected Health Information (PHI).Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.PHYSICAL ACTIVITIES AND REQUIREMENTS:See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements "