Client Service Specialist

Title: Client Service Specialist
Type: 6 Months Contract
Location: Iowa / Oklahoma (Remote)

As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries and performing outreach and follow up to gather data or provide information.

What you’ll do:

• Ensure the highest level of customer satisfaction by responding to calls from internal and external clients.
• Customer support includes answering general inquiries, troubleshooting issues, and gathering information.
• Refer more complex calls to appropriate team members and documents call in tracking system.
  Demonstrate professionalism through written and verbal communication.
• Provide general office support.
• May perform data entry into database within specified timeframes.
• Work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.
• Perform miscellaneous duties as assigned.

Required Skills and Experience:

• High school diploma and/or equivalent
• 1 – 2 years’ experience working in a customer service environment
• Demonstrated experience working in a fast-paced and deadline driven environments
• Functional PC skills.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential

Preferred Skills and Experience:

• Call center experience
• Health care or insurance experience
• Certified Medical Assistant designation a plus
• Bilingual skills a plus