Non-Clinical – Administrative/Patient Services Coordinator

Patient Services Specialist (PSS) – Seattle, WA

Onsite at Comprehensive AFib Cherry Hill: 1600 E Jefferson St, Ste 600, Seattle, WA 98122

SCHEDULE:
Monday – Friday, 0815-1700 (45min lunch // no weekends, no holidays, no call)

GENERAL GUIDELINES & RESPONSIBILITIES:
—– Primary tasks consist of answering ALL incoming calls to SHV Call Center though Genesys.
—– Messages are to be sent via Microsoft Teams in the appropriate group chat
—– Secure chats are to be sent to the Intake Team for New Patient scheduling with the appropriate patient needing to be scheduled
—– Calls are to be properly warm transferred to care team if caregiver is available.
—– Create telephone encounters using .callintake template and route to proper care team pool via Epic if care team is unavailable.
—– Provide general information (address, appointment confirmation, fax number) to caller if information is within scope of care.
—– Assist with helping PCCs with additional task when call volume is low or otherwise requested by supervisor and/or lead.
—– Caregivers are expected to rotate in the office 3 times a month on their assigned days which are posted in Schedule Anywhere. If Caregiver misses their assigned day in office, they are given a make-up day in the same month or scheduled for the following month.?

REQUIRED QUALIFICATIONS:
—– 1 year of experience in medical office or related healthcare experience

PREFERRED QUALIFICATIONS:
n/a